5 ways to ensure Client retention

The rise in the utilization of Offshore IT outsourcing services is just phenomenal. It surely is astonishing how with the increase in the growth and utility of the internet as a medium to provide easy communication between distant locations, the business activities have received the competitive and strategic advantage which they have always been looking for with the easy exchange of technical expertise and knowledge. Today, there is no dearth of companies, enriched with resourceful experts providing top notch custom web development services, operating from an off shore located destination.

However, like everything else, even the offshore IT development services have a flip side, which is the grievances a client holds and often the miscommunication that happens between the client and the service providers. Though none of them means harm, certain issues seems just too messed up resolve. Provided below are the 5 points one must keep in mind while opting for Offshore IT outsourcing, in order to make the entire process smooth and a value adding affair for both the parties involved.

Go by an officially drafted contract

One of the simplest ways of making certain that your valued customers or clients are happy with the end product is by sticking with an officially drafted contract. A contract is a written piece of paper which helps in defining the boundaries and scope of the project. It helps you in ascertaining the various terms and conditions important for the successful running of the project. The terms and conditions include – firstly the deadline and along with that various other essentials like defining clearly the things you as a free lances or an off shore IT developer is accountable for, and of course the money which will be charged for various services.

This is the very first step in maintaining a strict discipline the process of Offshore IT Outsourcing and lies down and clear and professionally sounds way for further transactions to transpire. To facilitate the same, there are a number of electronic ways available with which the estimates can be send and received and process can be given a strong foothold.

Maintain steady communication

Of course, communication is like the back bone of any relationship. And for a health client – service provider relationship to strive, an easy and unblocked flow of information and communication is necessary. As an offshore company providing custom web development service, it is imperative that you keep the client posted on the progress of the project.

Another smart way is to go with the written communication, like emails, when the issue involved has the potential to be crucial, for instance the client agreeing to push ahead the deadline, or pay extra for an extra feature they decided to include.

Concentrate on developing a relationship

The needs and challenges of the business world are immense and one needs something concrete to dwell on in this obscure world. Having advices to use the written means of communication, it is also very important for the offshore web development services providing firm to build a relationship with the clients. Pick up the phone, talk and greet often. Make sure that everything is alright, professionally primarily but personally as well.

Keep your words

It is never the big things but the little things that done consistently, that makes a difference. Clients may have doubts and insecurities and if you fail to keep up the words, you will only fuel them further. Never assure something out of bounds, however once you go, you have to stick by it, no matter what!

Try and deliver more

Try and give out something extra to the clients. Especially when it comes to custom web development services and offshore IT outsourcing, there is a wide range of features and add on one can provide the clients with. Thus make it a point to include a little extra, and maintain an eye for detail in the projects. This way you guarantee client retention and satisfaction.